The competition was stiff and all five shortlisted entries selected in November were very strong. The judges were particularly impressed by the quality of our submission, the consistency of our commitment to our customers, and a continued strong financial performance - especially against the backdrop of a very challenging year.
The award was presented at a glitzy evening ceremony in front of around 400 people from the road transport sector in Birmingham on Thursday 9th December.
Accepting the award on behalf of everyone at Dawsongroup truck and trailer, our Operations Director, Nick McGowan, commented: "We’re all extremely proud that Dawsongroup truck and trailer has won the Commercial Motor ‘Customer Service Award’ again this year.
"To win it in two successive years is fantastic and a reflection of our ongoing commitment to our customers and all the hard work that everyone puts in every day to provide the best possible service.
"However, it’s particularly special this year, after what has been an unprecedented and very challenging time across the whole industry.”
This year’s Customer Service Award is the latest in a long line of success for Dawsongroup truck and trailer in the Commercial Motor Awards.
We were also shortlisted for the ‘Rental, Leasing and Contract Hire Provider of the Year’ award this year. In addition, we won both the ‘Customer Service’ and the ‘Rental, Leasing and Contract Hire Provider of the Year’ awards in 2020 and the ‘Rental, Leasing and Contract Hire Provider of the Year’ award in 2019.