Maintenance

Our well-trained and experienced staff have a thorough understanding of technical requirements and have close relationships with manufacturers and their technical support teams.

They operate state-of-the art management systems that monitor breakdowns, work in progress, recalls and supplier performance.

The team is on-hand 24/7/365 to provide a comprehensive breakdown and maintenance service, dedicated to maintaining peak fleet performance, ensuring safety, and minimising vehicle downtime.

We use our technical expertise to ensure that we get the very best service from our network of over 800 approved third-party repair agents with more than 1,100 facilities nationwide.

Just one call to our out-of-hours FREEPHONE number (0800 585 522) will get you through to a Dawsongroup employee with relevant product knowledge and the experience needed to minimise your vehicle downtime – no matter what the issue.

Internally, we use robust systems and cutting-edge technology for our day-to-day business; all designed to minimise downtime, reduce operating costs and increase efficiency:

• Digitised records.
• Real-time management information.
• Clear and simple documentation.
• A bespoke app, providing customers with a digitised check-in/check-out process.

Our technology:

• Provides transparency.
• Tracks costs.
• Monitors breakdowns, work in progress, recalls and both vehicle and supplier performance.
• Reports on trends.