News

11.10.21

Survey reveals excellent customer service across the board

We’re delighted with the results of our customer survey earlier this year, which showed high levels of satisfaction across all aspects of our service.

We received lots of positive comments and we’re very grateful to all our customers who took the time to take part and provide feedback on their experiences and the value of what we do for them.

Highlights included:

  • 4.94 (82.3%) for the range of our fleet
  • 5.23 (87.2%) for the fleet quality
  • 4.60 (76.7%) for fleet availability
  • 5.04 (84.0%) for account management
  • 4.94 (82.3%) for our partnership approach
  • 5.04 (84.0%) for quality of service
  • 5.10 (85.0%) for geographical coverage
  • 5.08 (84.7%) for maintenance and servicing

We received lots of encouraging comments on our honesty, friendliness and how easy we are to deal with, but some of our branches and individual staff received a special mention:

  • “My wonderful account Manager Dave Rumley and the Senior Management are great!!”
  • “Local depot at Stoke provides excellent service.”
  • “Service and communication from the Oxford depot.”
  • “Easy to deal with at Swindon depot.”
  • Jack Nickerson was described as “always very helpful and great to deal with.”
  • Nigel Holmes was praised for this “amazing support and help.”
  • Bill Poole was complimented on his “in-depth knowledge of the business.”

As a forward-thinking business, we recognise the valuable insights that customer surveys provide and that all our staff play an important part in making our service what it is.

Their day-to-day efforts make a valuable contribution to the added value we provide, what our customers think of us and the high scores we received.

Well done to the whole team!

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Dawsongroup Truck and Trailer Limited.

Delaware Drive, Tongwell,

Milton Keynes MK15 8JH

Dawsongroup Truck and Trailer Limited is authorised and regulated by the Financial Conduct Authority.

Financial Conduct Authority Register number: 725515